Software Development:
Individual Programming

Solution

A mailbox is a storage area on your server where e-mails are being stored. An e-mail address is the address of that storage area. A mailbox does have a name to distinguish it from other mailboxes. Its name however does not control how incoming mails are routed. A mailbox could have any name, e.g. "doe01", "mailbox47".

In order for a mailbox to receive mail it must have at least one e-mail address. A mailbox can have more than one e-mail address. A mailbox (the storage area on the server where your mails are being stored) can have any name, while the e-mail addresses that are linked to that mailbox determine, which e-mail arrives in which mailbox.

In the past we have seen many users who cannot distinguish between mailbox and e-mail address, so in a Bitpalace Business Booster every mailbox is named after its first e-mail address. If you create a mail address "john.doe@somedomain.com", the customer control panel will create a mailbox with the same name.

You do not need to create a new mailbox for every additional e-mail address that you want to add. It is often better to add an alias to an existing mailbox. This makes a mailbox accessible through different mail addresses.

Overview of frequently asked questions